Terms of Service

These Terms of Service ("Terms") are an agreement between DispatchADAS, Inc. ("DispatchADAS", "we", "us") and you. By creating an account, accepting an invitation, or using the DispatchADAS platform (the "Service"), you agree to these Terms. If you use the Service on behalf of a company, you confirm you are authorized to bind that company, and "you" includes it.

Our Privacy Policy explains how we handle personal information and is part of these Terms.

DispatchADAS is business software for ADAS calibration companies ("Subscribers"): scheduling, dispatch, job documentation, a booking portal for their shop customers, invoicing and accounting integrations, and related tools. We may also route calibration requests from repair shops to Subscribers.

We do not perform calibrations, diagnostics, or repairs. Subscribers perform that work and are solely responsible for it, including following OEM procedures and position statements, using appropriate equipment and training, and the accuracy of the reports and documentation they produce. The Service helps record and organize that work; it does not verify it.

• The Service is for business use. You must be at least 18 and provide accurate account information.
• Subscribers may invite their own staff, technicians, and shop customers. A Subscriber is responsible for the users it invites, the permissions it grants them, and their use of the Service.
• Keep passwords and API keys confidential. You are responsible for activity under your account; tell us promptly at support@dispatchadas.com if you suspect unauthorized access.
• Technicians must consent to location check-ins to use the technician app, as described in the Privacy Policy.

• Subscriptions are billed in advance through Stripe on a recurring basis at the prices shown on our pricing page or in your order, and renew automatically until cancelled. Fees are in U.S. dollars and exclude taxes, which you are responsible for.
• If your plan includes per-lead charges, you are charged for calibration requests you accept, at the rate shown for your plan.
• You can cancel at any time from your billing settings. Cancellation stops future renewals; the Service remains available until the end of the paid period.
• We may change prices with at least 30 days' notice; changes apply from your next renewal.
• If a payment fails, we may suspend access after notice until the balance is paid.

30-day money-back guarantee. There is no free trial. If DispatchADAS isn't right for your business, email support@dispatchadas.com within 30 days of your first payment and we will refund that payment in full and cancel your subscription. The guarantee covers the first payment of a new subscription, once per company. Renewal payments and per-lead charges for leads you accepted are not refundable. Cancelling on your own does not by itself issue a refund — ask us. Except for this guarantee or where the law requires, fees are non-refundable.

• We route calibration requests to Subscribers based on service area and availability, at our discretion. We don't guarantee any number, quality, or conversion of leads, or that a lead is exclusive to you.
• Lead information may only be used to respond to that request and serve that customer, and must be handled in line with applicable law. Leads not accepted within the response window may be routed to another provider.
• If you request a calibration, you are dealing directly with the provider that accepts it. Pricing, scheduling, and the work itself are between you and that provider.

You own the data you and your users put into the Service ("Customer Data"). You give us the rights needed to host, process, display, and transmit it to provide and support the Service, as described in the Privacy Policy. You are responsible for having the rights and notices needed to provide Customer Data to us, including any information about your customers and employees.

We may use aggregated, de-identified information about use of the Service to operate and improve it, provided it does not identify you or any individual.

After your subscription ends, you may request an export of your Customer Data within 30 days. After that we may delete it, subject to the retention periods in the Privacy Policy.

You agree not to:

• access other companies' data or attempt to bypass security or access controls;
• use the Service for anything unlawful, fraudulent, or infringing, or to send spam;
• upload malware or interfere with the Service's operation, including by excessive automated requests;
• resell the Service or copy, reverse engineer, or build a competing product from it, except where the law allows;
• misrepresent calibration work or documentation, or use the Service to create false records.

The Service works with third-party services such as Stripe, QuickBooks Online, and Google Maps. Your use of those services is governed by their own terms, and we are not responsible for them. The in-app help assistant uses AI and may be wrong; check its answers before relying on them.

We own the Service, including its software, design, and content (other than Customer Data). We grant you a limited, non-exclusive, non-transferable right to use it during your subscription under these Terms. If you send us feedback, we may use it without obligation to you.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, fail to pay, or create a security or legal risk, with notice where reasonable. Sections that by their nature should survive termination (including fees owed, disclaimers, limitation of liability, indemnity, and governing law) survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DOCUMENT SUGGESTIONS, REPORTS, OR OTHER OUTPUT ARE COMPLETE OR CORRECT FOR ANY VEHICLE OR PROCEDURE.

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR REVENUE, AND OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR ANY CALIBRATION, DIAGNOSTIC, OR REPAIR WORK, OR FOR ANY RESULTING VEHICLE DAMAGE, INJURY, OR LOSS. THESE LIMITS DO NOT APPLY WHERE THE LAW DOES NOT ALLOW THEM.

Subscribers will defend and indemnify DispatchADAS against third-party claims arising from their calibration, diagnostic, or repair work, their Customer Data, or their breach of these Terms.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules. The state and federal courts located in Massachusetts have exclusive jurisdiction over any dispute arising from these Terms or the Service, and both parties consent to that jurisdiction.

We may update these Terms. We will post the new version here with a new effective date and, for material changes, notify account holders by email or in the app at least 30 days before they take effect. Continuing to use the Service after that means you accept the updated Terms.

These Terms and any order form are the entire agreement about the Service. If a provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

DispatchADAS, Inc. — support@dispatchadas.com.